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What form of payment do you take?We accept: Visa, Mastercard, American Express, Discover. Express pay: Apple Pay, Google Pay, PayPal. Installments: Afterpay, Affirm, or Klarna (subject to approval). Save your card: You can securely save a card to your account for faster checkout next time. Cards are tokenized/encrypted—we don’t store full card numbers. You can remove a saved card anytime in your account profile.
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Do you have a storefront?No, we don’t have a physical storefront. By operating exclusively online, we’re able to keep our overhead low and pass those savings directly on to you — our valued customers.
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How do I contact customer service?You can contact us here or email us directly at shop@alexsboutique.com . We'll get back to you within 1-2 business days.
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Do you sell eGift Cards?Yes, we do have eGift Cards, from $10 and up to $500. You can buy them for yourself or for someone else. They are sent via email, so please make sure to double-check the email address before completing your order.
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Can I cancel my order?Contact us within 6 hours of purchase, and we will cancel your order. The funds will return to your account within 2-3 business days, depending on holiday weekends/weekends/holidays.
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What if my order is damaged or defective?Email shop@alexsboutique.com within 5 days of delivery with photos. We’ll replace or refund after review. If it is from a partnered vendor, we will do all correspondence on your behalf and cover the return shipping for you. Once our vendor approves the return/exchange we will email you back for next steps and/or a return label for you to use.
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Which items are Final Sale (no returns/exchanges)?Earrings & jewelry Hats & headwear Beauty & self-care Home décor & furniture High-end/designer and seasonal items (Defects in these categories are still covered if reported within 5 days.)
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What condition do returns need to be in?Items should be unused/unworn, scent-free, with tags on and original packaging. Even if items are not tried on and items have a strong odor or damage to them, it will not be returnable or exchangeable.
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How do footwear returns work?Try on indoors only. Shoes must be unworn, uncreased, and in it's original condition. We will correspond with the vendor to get a return/exchange completed within the 14-day window after being delivered. Email us at shop@alexsboutique.com for us to start the process.
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What’s the return/exchange window?You have 14 days from delivery for items that are eligible. This includes domestic and international products. Our partner vendors have policies that we had to follow to be able to have their curated products shipped directly from their warehouse, as we are a small business.
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What if my order is damaged or defective?Email shop@alexsboutique.com within 5 days of delivery with photos. We’ll replace or refund after review. All our partnered vendors need a 5-day notification after delivery to notify us about any damages or defects for it to be replaced or refunded. We will send all correspondence on your behalf to make everything seamless as possible.
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Do you offer free shipping?Yes, all domestic products have free ground shipping for orders over $25. Any items that are from our partners in Europe will be a flat $5 fee, only once, for the entire order, no matter how many items are included.
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Do you ship internationally?At this time, we only ship within the U.S., but we're working on expanding in the future.
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Are duties included?There are no import fees, and we are not affected by tariffs. The $5 shipping fee for our international vendors is a one-time flat fee, and it is only once for the entire order.
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How long does it take for an order to arrive?Domestic (USA) Processing: 1–2 business days Delivery after ship: Ground 5–7 business days • Priority 3–5 business days International partner items (ship from EU) Processing: 3–5 business days Delivery: 5–12 business days in non-peak periods No expedited option for these items. Holiday note & personalized items During peak holidays, personalized or international partner items may take 2–3 weeks total. Heads-up Timeframes are business days (Mon–Fri, excluding holidays). You’ll receive a tracking email when your order ships.
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Where do you ship from?We mainly ship from the U.S., and most items are packed and shipped with care directly from our boutique studio. For larger pieces, like home decor or furniture, your items may ship directly from one of our trusted vendor warehouses. We also partner with a few small-batch makers and brands who may ship directly to you in the USA or from Europe. No matter where it comes from, your order is always thoughtfully handled and quality-checked to meet our boutique standards.
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What is the $5 partner shipping?Select brands ship directly from their international studio or warehouse. Those items have a flat $5 shipping rate per order and deliver in 5–12 business days.
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How do I know what size to order?Every piece is hand-selected with care to ensure a consistent true-to-size fit. While we don't include full size charts for every item, we do include fit notes and descriptions to help guide your choice. Whether it's a flowy top or a more fitted style, you'll find helpful details in each listing. We take the guesswork out of sizing - if it doesn't pass the "feel good, fit great" test, it doesn't make it into the boutique. (Yes, it really can take hours to choose just two tops we love enough to share with you!)
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Will you restock sold-out items?Some of our most-loved pieces do return! If an item is eligible for restock, you'll often see an option to pre-order from the next incoming shipment right on the product page. We also offer a restock request feature - just be logged into your account and request an email notification for when it is back in stock. Because many of our finds are limited-run or seasonally curated, not everything can return, but we always do our best to bring back what you're asking for.
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Where will an 18″ necklace sit?An 18-inch chain typically rests at the high collarbone on most necklines.
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Are your items true to size?Most of our pieces run true to size, but sizing details will be listed under each product. If anything fits smaller or larger, we'll let you know in the description.
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Are your pieces nickel-free/hypoallergenic?Our pieces are nickel-free and hypoallergenic. For sensitive skin, choose sterling silver, solid gold, or gold vermeil. See each product’s details for materials.
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How should I care for my jewelry?Keep jewelry dry; avoid perfume, lotion, and pools. Store in a pouch or box. For sterling, use a soft silver-polish cloth. Plating may wear with heavy contact.
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What’s the difference between Fine, Demi-Fine, and Fashion jewelry?Fine: solid precious metal (e.g., 925 sterling silver, solid gold). Demi-Fine: gold vermeil (thick gold over sterling). Fashion: plated over brass/stainless.
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Do you have a referral program?Yes! Invite a friend through our AB Style Share Program - they'll receive a welcome reward discount, and you'll earn a discount when they place their first order.
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How do I earn rewards?Join our AB Rewards Program to earn points every time you shop. You'll also get exclusive perks, early access, and more. We have 3 tiers and each tier gets different rewards, all tiers give a birthday reward. Points can also be redeemed as dollars towards purchases.
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