FAQ

​How Do I Place An Order?

 

Find what you love, add it to your shopping cart and pay. It's that simple. Want a faster checkout for next time? Be sure to register and you can always login at each visit. Just a reminder, items that are in your shopping cart are not guaranteed until purchased.  

Can't Find an Item?

Did you see something that you liked on our social media platforms? Email us to find out if we still have it! If you can't find that special item, just let us know what you're looking for, and we may be able to hand-select your special piece and send you an invoice securely. Invoiced orders are explained in the next section.

 

Payment and Shipping

 

We use PayPal, Stripe, or Venmo (in person or for special orders) to securely process your payment for all orders. You can use any major credit card (including American Express and Discover) through our secured checkout. That also includes all our invoiced orders.

 

We ship to the USA (including AFO, APO unfortunately not P.O. Boxes) with USPS Priority Shipping (most items are in stock and those that are not backordered, will be received within a week of purchase.)

International Shipping is through USPS and you can see your country's going rate at checkout for the following countries: United States Minor Outlying Islands, Canada, Mexico, Australia, Germany, United Kingdom, France, Ireland, India and Egypt.

​Returns & Refunds

 

We're confident you'll love your item, and that we will give you the best service possible to get you the best fit. We're so confident because we have less than a 1% exchange or return rate! If you're not sure about a fit, email us, we'd love to help you out. If something didn't work out and you want to exchange it, we will happily offer an exchange as long as the item is in its complete original condition within 14 days of delivery: It does not look or smell worn, washed or used in any way. We will even send you the Return Label to send it back to us to get you the item you were hoping to fall in love with, without an additional cost to you!

 

Final Sale

 

Currently with the COVID-19 situation, we will not be taking back any apparel, baby items, lounge wear or beauty items. Until circumstances change, there will be no returns or exchanges. If you feel like you have a situation where you need support, please reach out to us and we will be happy to help in any way that we can.

 

Privacy Policy

 

All our clients are valuable to us. Whether you're around the corner or in another state, your privacy is also equally important to us. When we collect emails or any private information about you, we do not sell your information or share your information in any way. To better understand our customers, we are required to get your consent for cookies. If you sign up for email and no longer want to receive them, please go to the bottom of an email and unsubscribe. 

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Based in Huntington Beach, CA

2021 Alex's Boutique