Returns Policy
We want you happy with your purchase.
We offer exchanges within 14 days of the shipping delivery date. Items must be unused, in the same condition received, with tags attached and (if applicable) in original packaging.
Certain items are final sale and not eligible for return or exchange:
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Beauty items
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Health products
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Home decor
To request an exchange, please email us first at shop@alexsboutique.com.
We will confirm eligibility before issuing a prepaid return label. Exchange eligibility is valid for up to 30 days from your order's delivery date.
💳 Refunds (If Applicable)
Refunds are rare but available on a case-by-case basis. Once we receive and inspect your return, you'll receive an email confirming approval or denial.
If approved, your refund will be issued within 1–2 business days. Please allow additional time based on bank processing times, weekends, and holidays.
🔄 Exchanges (If Applicable)
We replace items if they are:
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Defective or damaged
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An incorrect size
If you'd like the same item in another size, email us at shop@alexsboutique.com.
📦 Shipping & Damaged Items
We ship within the USA via USPS.
If your item arrives damaged:
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Email us within 5 days of delivery
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Include photos of the damage
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We'll confirm eligibility and email a return label
If we have the item in stock, we’ll ship your replacement upon receiving the return. If not, a store credit will be issued.
For Yune Yoga items, our partnered vendor follows a 14-day return policy. Customers must notify Alex’s Boutique within 14 days of receipt if they wish to return an item. All returned items must be undamaged, unworn, unused, and include all original tags. If a product arrives damaged or defective, claims must be submitted within five days of receiving the order to be eligible for a return, exchange, or refund. Shipping timelines for Yune Yoga products are 3–4 business days for processing, with delivery estimated at 1–2 business days within the United States.
For Newcastle Classics items, our partnered vendor follows a 14-day return policy. Customers must notify Alex’s Boutique within 14 days of receipt if they wish to return an item. All returned items must be undamaged, unworn, unused, and include all original tags. If a product arrives damaged or defective, claims must be submitted within five days of receiving the order to be eligible for a return, exchange, or refund. Shipping timelines for Newcastle Classics products are 1–2 business days for processing, with delivery estimated at 1–2 business days within the United States.
❌ Order Cancellations
Need to cancel? Contact us within 12 hours of placing your order.
